At Your Service
We hope you have enjoyed browsing our collection of products which will be growing in the months to come. Don't miss out on the complimentary video lessons which accompany each product and reveal some of the content and story behind each design. If you have found an item you would like to purchase feel free to do so as a guest or set up an account if you think you will be returning to add to your collection. In any case, be sure to sign up for our news letter so you'll be informed as soon as we add an item to the collection. We are here to serve and appreciate any feedback and suggestions you may have.
P.S. Keep an eye out for the launch of new items on Kickstarter so you can take advantage of the promotional pricing.
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Should the items below not answer any questions you may have, please leave us a message on the Contact Form. We typically reply within one business day.
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Shipping Policy
In stock items ship within 2 business days (M - F) unless otherwise noted in the description.
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Domestic orders (USA)
We currently offer USPS shipping with the option of First-Class Mail or Priority Mail for domestic orders. If your order exceeds the weight limit for First-Class Mail you will be automatically directed to select Priority Mail.
International orders
We currently offer USPS shipping with the option of First-Class Mail or Priority Mail for international orders. Please be aware that the shipping times will vary due to the nature of international shipping and customs. We are not responsible for customs duties and VAT charges (check with your local post office before ordering). They can choose to hold on to a package as long as they please. There is limited tracking information available once it leaves the United States.
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Return Policy
Return requests are handled on a case by case basis. If you wish to return an item please contact us at info@coincideco.com or by using the Contact Form within 30 days of receiving your product. Please include your preferred email address and a brief description of your situation. To be eligible for a return, any item should be in original condition, with additional inserted materials, and in its original packaging. Upon receiving a message with your return request we will contact you by email within two business days. Items sent back to us without first requesting a return will not be qualify for a refund.
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Exchange Policy
The most effective way to exchange an item is to return it per the above return policy, and once the item is accepted, make a separate purchase for the new item.
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Other Policy Links
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